1st October 2020 | Coronavirus

What is Test and Trace and what does it mean for CNHC Registrants?

Test and Trace is the name given to the system used to try to stop the spread of the coronavirus. The first part of the system involves anyone who develops symptoms self-isolating and getting a coronavirus test. If that person tests positive, the next part of the system involves the NHS Test and Trace system contacting anyone who has been in close contact with that person recently so they can be told to self-isolate.

This is why we are all being asked to provide our contact details when we go into indoor spaces such as restaurants and cafes. It is also why, as providers of indoor services and in many cases ‘close contact services’, CNHC Registrants are required to collect and retain the contact details of clients for 21 days. In England, Scotland and Wales this is now a legal requirement.

If you are contacted by NHS Test and Trace about a client who has come to your premises who has tested positive, you will need to provide the contact details of anyone who may be at risk of infection. The NHS Test and Trace team will guide you through this. Anyone affected will then be contacted by the NHS Test and Trace system. If someone has downloaded the NHS COVID-19 app in England and Wales they will be notified through the app directly and told to self-isolate if they might be at risk of infection. In Northern Ireland and Scotland they will be contacted by telephone or other ‘manual’ approach such as email. You do not need to contact clients yourself if this happens.

The Information Commissioner’s Office (ICO) recommends you check the relevant guidance for your area and suggests that the level of information collected for this purpose is:
  • The name of the person
  • A contact telephone number
  • The date and time they were on your premises.

You can see the ICO’s full guidance about how to manage collecting information for Test and Trace here.

For further details of how Test and Trace works in your area visit: