Page last updated 1 February 2021. 

Contents

Introduction

Who can return to work
Defintions

 A. Preparing yourself and your premises

1. Check your insurance
2. Assess the risks of reopening
3. Prepare for social distancing
4. Appointment timings
5. Treatment time
6. Temperature checks
7. Deep clean and prepare for ongoing deep cleaning and hygiene
8. Handwashing facilities
9. Communications and signage
10. Removing risk items from common areas
11. Contactless payment facilities
12. Seeing clients in their own homes
13. Update policies and agreements
14. Face coverings, face masks and Personal Protective Equipment (PPE)

B. Checking COVID-19 risk factors before seeing clients

1. Check if clients are in COVID-19 high risk categories
2. Check if clients are in COVID-19 moderate risk categories
3. Screening for COVID-19 symptoms and when not to treat
4. When you should not treat clients

C. Preparing to work with clients

1. Communication with clients in advance of treatment or care
2. Client consultations in advance of treatment or care

D. Working with clients

1. Client arrival: Social distancing and hygiene
2. During treatment/session
3. After treatment/session

E. Payment arrangements

F. Steps to take between clients

G. Steps to take at the end of the day

H. Testing and contact tracing

1. England
2. Northern Ireland
3. Scotland
4. Wales

Contact us


Introduction


This advice applies to all CNHC Registrants, whether they are able to work with their clients while maintaining social distancing (face to face therapies) or practise hands-on’ therapies (also known as close contact services). See Definitions below.

This advice will help you to follow government guidance on returning to work and working safely during the coronavirus pandemic.

You must follow guidance from the government of the country you practise in:

Additionally, for close contact services, you should check the guidance of the country you practise in:

You are advised to check the relevant government guidance on a regular basis as it will be updated.

You should also refer to guidance issued by the professional organisation that verified your CNHC registration, as it may contain information specific to the discipline you practise.


Who can return to work

Before you follow our advice on working safely you must check to see whether you are permitted to practise in your area.

You can find detailed information on the latest COVID-19 restrictions on working in England, Northern Ireland, Scotland and Wales here.

 

Definitions 

Face to face therapies
Face to face therapies are ones where you are able to maintain a physical distance from your clients. Examples of face to face therapies are hypnotherapy and nutritional therapy.

Hands-on’ therapies (also known as close contact services)
Hands on’ therapies are those that involve close physical contact with clients for extended periods of time, for example, massage therapy, reflexology and sports therapy. Government guidance calls services such as 'hands-on' therapies "close contact services" and we will use that term throughout this guidance when talking about ‘hands-on’ therapies.

A. Preparing yourself and your premises

1.  Check your insurance

1.1. Before any steps are made to return to face to face and close contact work, check with your insurance company that you will be covered under your professional indemnity insurance.

1.2. Most insurance companies have provided cover during remote working but may have quite different requirements for face to face and close contact work, due to the increased risks involved.

2. Assess the risks of reopening

2.1. Before reopening it will be important to carry out a risk assessment of both the premises and treatment areas, as well as your way of working:

2.2. Key actions to take when assessing risks: 

  • Identify what work activity or situations might cause transmission of the virus.
  • Think about who could be at risk.
  • Decide how likely it is that someone could be exposed. 
  • Act to remove the activity or situation, or if this is not possible, control the risk.

2.3. See Health and Safety Executive (HSE) guidance on carrying out a risk assessment, Managing risks and risk assessment at work.

2.4. The HSE has identified the need to manage Legionella risks if the building to which you will be returning has been empty or unoccupied during the Covid-19 outbreak. See Legionella risks during the coronavirus outbreak

3. Prepare for social distancing

3.1. The UK Government and the devolved nations have made clear that social distancing will continue for the foreseeable future.

3.2. When planning to reopen your clinic or premises, check how you can maintain the required social distancing between yourself or staff and clients, between clients and between staff.

3.3. Physical areas to consider are:

  • the entrance to your premises
  • waiting areas
  • treatment rooms
  • toilet facilities.

3.4. The UK Government suggests you consider how to:

  • physically arrange work areas to keep people 2 metres apart (or where this is not possible having additional protective measures in place to manage the transmission risk)
  • mark areas using floor paint or tape to help people keep a 2 metre distance
  • provide signage to remind people to keep a 2 metre distance
  • use screens to introduce a physical barrier, for example at reception desks or payment areas
  • prepare to ensure your clinic or treatment area is well ventilated – do not use air conditioning systems or convector heaters that recirculate air.

4. Appointment timings

4.1. Plan your treatment schedule to allow 30 minutes between clients, so that clients can leave without meeting other clients and to allow time for disinfecting and cleaning between sessions (see section D below). Do not allow appointments to over run if they will not allow for the 30 minute gap been appointments.

5. Treatment time

5.1. For close contact services treatment times should be kept to a minimum. They should not exceed an hour.

5.2. For face to face therapies and close contact services provided for clients who fall into high and medium risk categories, consider the shortest time that the treatment can be effectively delivered in.

6.  Temperature checks

6.1. You may wish to check each client’s temperature before treatment using a no-touch thermometer.

6.2. If so, ensure you have a supply of no-touch thermometers available.

7.  Deep clean and prepare for ongoing deep cleaning and hygiene

7.1. Before re-opening you will need to check, if necessary, that the water supply does not carry any Legionella risks (see section A.2.4), then carry out a deep clean of your premises. This means a full clean including disinfecting all hard surfaces such as doorbells, door handles, bannisters, taps, reception desks, computer keyboard and mouse, telephones, toilet and hand washing facilities.

7.2. You will also need to plan how to clean and disinfect your premises and treatment area between clients (see section F  and section G below).

7.3. Ensure you have an adequate supply of cleaning products in stock.

7.4. Ensure you have an adequate supply of couch roll for use on non-wipeable chairs and couches in waiting and treatment areas for use for each client.

7.5. Towels, couch covers, blankets, pillowcases and any other soft item should only be used once per client. This may represent a change in practice if you have previously used couch roll on top of a soft cover. Ensure you have a sufficient supply of washable items for each client or use disposable couch roll and covers.  At no time should a client be allowed to bring their own sheets, towels, blankets or pillows.

7.6. Ensure you have a covered laundry bin to collect any used washable items following each client's treatment. Ideally this should be a foot pedal bin.

7.7. Ensure you have disposable gloves to handle used items and waste at the end of each day.

7.8. Ensure you have laundry facilities to be able to wash any items at 60 degrees.

7.9. Check with the local authority in your area about waste disposal requirements of e.g. couch rolls, disinfectant wipes and other used items.

7.10. For close contact services where clients remove their clothing, ensure you have a lidded container where clients can place their clothing and belongings during treatment, where appropriate. Ideally use a foot pedal bin.

8.  Handwashing facilities

8.1. Ensure both yourself and clients have access to hand washing or hand sanitising facilities.

8.2. Ensure you have an adequate supply of hand washing or hand sanitising products in stock.

8.3. If you use hand sanitising gel or wipes, they should have an alcohol content of 70 per cent.

8.4. Hands should be washed for a minimum of 20 seconds. Guidance on the correct way to wash hands can be found on the NHS website.

9.  Communications and signage

9.1. Prepare signage for your clinic and treatment areas to remind clients to wash or to sanitise their hands and to keep a 2 metre distance from others.

10.  Removing risk items from common areas

10.1. To reduce the risk of transmission from touch, remove from waiting rooms and treatment areas all non-essential items such as:

  • magazines
  • samples
  • water dispensers (ask clients to bring their own water)
  • pens
  • any other items which clients may touch.

11.  Contactless payment facilities

11.1. Put facilities in place to ensure clients can pay by contactless or online payment.

11.2. Card machines should be sanitised between clients.

11.3. If clients can only pay by cash, have single-use envelopes available where clients can place their cash following treatment. Use one envelope per client. Do not touch these until the end of the day. Wash hands thoroughly after handling the envelopes and cash. Dispose of the envelopes safely.

12.  Seeing clients in their own homes

12.1. If you see clients in their own homes, check that your insurance will cover you for this.

12.2. Think carefully about how you will manage hygiene and social distancing in an environment that is not your own, particularly if other people live with the client. You  may wish to use additional PPE (see section A.14).

12.3. Communicate to the client before the appointment the steps that will have to be taken to manage hygiene and maintain social distancing.

12.4. Consider who else lives with the client, and if they fall into the high or moderate risk categories.

12.5. Check in advance of the appointment and before you enter the client’s home if anyone in their household or bubble has symptoms of coronavirus or are self-isolating.

12. 6. See also sections B.1. and B.2. below on high risk and moderate risk clients.

13.  Update policies and agreements

13.1.  Check your cancellation policies and update if necessary, to allow for greater flexibility and sensitivity if you or your clients have to cancel an appointment at short notice due to COVID-19 infection. A cancellation charge for a client cancelling because they, or a member of their household, have COVID-19 symptoms would be inappropriate.

13.2.  Seek advice from your insurance company about any disclaimers you may need to use for yourself and your clients regarding risks of COVID-19 infection.

14.  Face coverings, face masks and Personal Protective Equipment (PPE)

14.1. Personal Protective Equipment (PPE) includes items such as disposable gloves, disposable masks and items of clothing such as disposable gowns and aprons.

14.2.  If you work face to face, then Government advice is that social distancing and hygiene are the ways to manage the risk of infection from COVID-19.

14.3.  If you work face to face and are not providing a close contact service, you may choose to take the additional precautionary measure of wearing a face mask or face covering and asking your client to wear a face covering as well, particularly if the client's is in a high or medium risk category or if the treatment is being delivered in the Registrant's or client's home. Face coverings are not classified as PPE - see Face coverings: when to wear one and how to make your own

England: While facecoverings are not mandatory in this setting, Goverment guidance on wearing face coverings states:"You should also wear a face covering in indoor places not listed here where social distancing may be difficult and where you will come into contact with people you do not normally meet".

Northern Ireland: Guidance states that it is not mandatory to wear a face covering in a business that is able to maintain social distancing by using a system of ticketing or appointments.

Scotland:: It is not mandatory to wear a facemask where physical disctancing can be maintained at all times. However, guidance advises: "You are also advised to wear a face covering in other indoor places and where physical distancing is difficult and where there is a risk of being within 2 metres of people who are not members of your household."

Wales: While not mandtory to wear a facemask where physical disctancing can be maintained at all times, guidance states that they should be worn in "public areas within buildings that are otherwise closed to the public – for example a reception area of an office building".

[updated 26 Npvemenber 2020]

14.4.  If you work face to face and are asking clients to wear a face covering, contact them before their appointment to ascertain if they are exempt from wearing a face covering.  Exemptions may vary in each country in the UK so check the relvant government guidance for the country you live in. [Updated 26 November 2020]

14.5. If you work in a close contact service, you should refer to guidance for close contact services from the government of the country you practise in. Some recent updates and general guidance include the following:

England: From 24 September, it is mandatory in law for people providing a close contact service to wear a clear visor/goggles and Type II Face Mask. If wearing goggles these must be close-fitting with no visible gaps where droplets could enter the eye. Goggles and visors should be cleaned between clients according to manufacturer’s instructions. A Type II Face Mask is a medical-grade 3-ply face mask. Further details can be found here[updated 26 Npvemenber 2020]

Northern Ireland: Guidance states that practitioners of close contact services must wear a clear visor or goggles, in addition to a Type II face mask. If wearing in place of a visor, goggles "must be close fitting with no obvious openings or vents that would otherwise allow droplets to enter the eyes".

Scotland: The Scottish Government’s checklist for close contact services states that ‘Staff should wear a visor in addition to a face covering. Visors are recommended but face masks are mandatory. Your clients must wear face coverings. No treatment should be performed that requires the face covering to be removed. See the additinal guidance issued by the Scottish Government here

Wales: The Welsh Government’s guidance also requires practitioners of close contact services to wear a clear visor and Type II Face Mask.  [Updated 26 November 2020]

14.6. You may wish to exercise your professional judgement to put additional precautionary measures in place to reduce the risk of virus transmission by wearing items of PPE such as disposable gloves, gowns, and aprons. If this is the case, CNHC suggest Registrants should refer to Public Health England’s advice on the use of PPE in primary care settings which includes the correct order for putting on (donning) and removing (doffing) PPE.

14.7. It is for each Registrant to decide what additional type of PPE is appropriate, in accordance Public Health England (PHE) guidance. This will depend on the discipline you are practising, the specific treatment being delivered, and where the treatment is carried out. Questions to consider are:

  • Is the treatment being delivered in the Registrant’s or client’s home? Additional PPE might be advisable in these settings.
  • Whether the PPE is for single or sessional use? Gloves and aprons should always be single use only.

14.8  Face coverings for clients:  In England and Northern Ireland: It is mandatory for clients attending ‘premises providing personal care and beauty treatments’, which includes massage and similar close contact services, to wear a face covering. These face coverings should be worn before entry to the premises and ‘should not be removed unless essential for a particular treatment, for example for a treatment on the face area covered by the mask’.  See the guidance here. 

In Scotland The Scottish Government’s checklist for salons and close contact services states that ‘customers must wear a face covering’

The Welsh Government does not require clients to wear face coverings but ‘supports the right of the owners of nail, beauty and holistic and wellbeing salons, specialist or aesthetics salons or clinics and destination, hospitality, leisure or day spa businesses to decide whether they wish to ask their clients/guests to wear face coverings whilst on their premises. See the guidance here.


B. Checking COVID-19 risk factors before seeing clients 

Some people are at higher risk of severe illness from COVID-19. They have been categorised as ‘clinically extremely vulnerable’. For more information, see guidance from the NHS Who’s at higher risk from Coronavirus.

Below we set out what you need to do before you see clients. This includes:

  • Identifying any clients who are at increased risk of infection.
  • Screening for COVID-19 symptoms.
  • Clarifying when not to treat.

You may wish to use a checklist based on the areas outlined below.

1. Check if clients are in COVID-19 high risk categories

1.1. Check if any clients are in the high risk (clinically extremely vulnerable) category which means they will have been contacted by the NHS and have been shielding. Clients in this category have been identified as being at extremely high clinical risk of infection and must avoid face to face contact with anyone outside their household for at least 12 weeks following any period of lockdown.

They include those who:

  • have had an organ transplant
  • are having chemotherapy or antibody treatment for cancer, including immunotherapy
  • are having an intense course of radiotherapy (radical radiotherapy) for lung cancer
  • are having targeted cancer treatments that can affect the immune system
  • have blood or bone marrow cancer (such as leukaemia, lymphoma or myeloma)
  • have had a bone marrow or stem cell transplant in the past six months or are still taking immunosuppressant medicine
  • have been told by a doctor that they have a severe lung condition such as cystic fibrosis, severe asthma, or severe Chronic Obstructive Pulmonary Disease (COPD)
  • have a condition that means they have a very high risk of getting infections such as Severe Combined Immunodeficiency (SCID) or sickle cell
  • are taking medicine that makes them much more likely to get infections (such as high doses of steroids)
  • have a serious heart condition and are pregnant.

1.2. Always seek advice from your professional indemnity insurance company about the risks associated with treating clients in the high risk category before proceeding.

1.3. You cannot see clients in the high risk category until the government in the country you practise in pauses shielding.

  • England: Shielding was paused on 31 March 2021
  • Northern Ireland: Medically-vulnerable and older people are asked to be particularly careful in following the advice on limiting household contacts, social distancing, hand washing and wearing a face coveringSince 26 December 2020, if you're clinically extremely vulnerableand working, but cannot do so from home are advised not to attend the workplace (see guidance on the NI Direct website). 
  • Scotland: Shielding will be paused on 26 April 2021
  • Wales: Shielding was paused on 31 March 2021
    [Updated 1 April 2021}

Where shielding has been paused it will be kept under close review by the relevant government and may change. Local outbreaks of COVID-19 may also lead to a change of measures so it is important to keep up to date with current guidance.

1.4. Even if shielding is paused, clients in this category will still be at risk of severe illness if they contract coronavirus. You must very carefully assess whether the potential benefits of treatment outweigh the risks, particularly if close contact services are being provided. As part of this assessment:

  • Consider delivering the treatment remotely if that is possible.
  • Clients should be encouraged to seek the advice of their GP, midwife or hospital consultant on whether they should proceed with the treatment. [UPDATED 24 August 2020}
  • If the client tells you that their GP, midwife or hospital consultant has not identified any reason why they should not proceed with treatment, document this in the client’s notes and ask the client to sign and date this.[UPDATED 24 August 2020}

1.5. If you decide to proceed, take extra care with social distancing and hygiene measures.

1.6. Keep treatment times to a minimum. Consider the shortest possible time in which you can deliver the treatment effectively. Do not exceed an hour and do not book two appointments for different types of treatments back to back.

1.7. Remember that your safety and the safety of the client are paramount. Trust in your professional judgement and do not feel pressured to see a client if you feel this will put them or yourself at risk.

2. Check if clients are in COVID-19 moderate risk categories

2.1. Check if any clients are in the ‘moderate risk’ groups which include those who are:

  • 70 or older
  • Pregnant. Pregnant women from 28 weeks are at higher risk of becoming seriously unwell if infected with COVID-19 and are advised to take particular care with social distancing.  See RCOG guidance Coronavirus infection and pregnancy.
  • have a lung condition that's not severe (such as asthma, COPD, emphysema or bronchitis)
  • have heart disease (such as heart failure)
  • have diabetes
  • have chronic kidney disease
  • have liver disease (such as hepatitis)
  • have a condition affecting the brain or nerves (such as Parkinson's disease, motor neurone disease, multiple sclerosis or cerebral palsy)
  • have a condition that means they have a high risk of getting infections
  • are taking medicine that can affect the immune system (such as low doses of steroids)
  • are very obese (a BMI of 40 or above).

2.2. People in the moderate risk group are advised to stay at home and social distance but they are not required to shield. For more information, see guidance from the NHS Who’s at higher risk from Coronavirus.

2.3. Always seek advice from your professional indemnity insurance company about the risks associated with treating clients in the moderate risk category before proceeding.

2.4. If a client is in the moderate risk group:

  • For face to face therapies:
    • As part of your risk assessment, use your professional judgement to decide if the potential benefits of treatment outweigh the risk. [UPDATED 24 August 2020]
    • If you do proceed with treatment, take extra care with social distancing and hygiene measures.
  • For close contact services:
  • As part of your risk assessment, you must carefully assess whether the potential benefits of treatment outweigh the risks. [UPDATED 24 August 2020]
  • Clients should be encouraged to seek the advice of their GP, midwife or hospital consultant on whether they should proceed with the treatment. [UPDATED 24 August 2020]
  • If the client tells you that their GP, midwife or hospital consultant has not identified any reason why they should not proceed with treatment, document this in the client’s notes and ask the client to sign and date this.[UPDATED 24 August 2020]
  • If you do proceed with treatment, take extra care with social distancing before and after the treatment and with hygiene measures..[UPDATED 24 August 2020]

2.6. Keep treatment times to a minimum. Do not exceed an hour and do not book two appointments for different types of treatments back to back for the same client.

3. Screening for COVID-19 symptoms and when not to treat

3.1. At the time of writing the NHS guidance for symptoms to look out for are as follows:

  • High temperature
  • Persistent cough
  • Loss or change to your sense of smell or taste.

This guidance may be updated so check the advice on symptoms on the NHS website on a regular basis.

3.2. You: Check daily if you are experiencing any COVID-19 symptoms. This could include taking your temperature each day.
If you become aware of any COVID-19 symptoms you should immediately cancel any booked appointments and follow government guidance about self-isolation.

3.3. Your household and support bubble: Check daily if anyone in your household or support bubble is experiencing any COVID-19 symptoms, which could include temperature checks.
If anyone in your household or support bubble experiences COVID-19 symptoms you must cancel all appointments and put yourself in quarantine for 14 days, as per government advice.

3.4. Your clients: Check with clients 24 hours in advance of any appointment if they or anyone in their household or support bubble is experiencing any COVID-19 symptoms.
If a client or anyone in their household or support bubble is experiencing symptoms they must not attend the session, They must follow government guidance and self-isolate for a minimum of 10 days if it is them, or 14 days if it is a member of their household.

3.5. Check NHS advice about COVID-19 symptoms and what to do.

4. When you should not treat clients

4.1. To summarise, do not treat clients if:

  • you or any member of your household or support bubble have any COVID-19 symptoms
  • a client has COVID-19 symptoms
  • a client is self-isolating or in quarantine
  • a member of a client’s household or support bubble or anyone the client has been in contact with in the last 14 days has COVID-19 symptoms
  • a client is in the high risk group and is shielding.

Think carefully and carry out a risk assessment for clients in the high and moderate risk groups. For close contact services ask them to obtain the advice of their GP, midwife or hospital consultant.


C. Preparing to work with clients

1. Communication with clients in advance of treatment or care

1.1. In advance of re-opening, communicate with clients to explain the new working arrangements.

1.2. Request that clients attend on their own to reduce the risk of additional contacts between people. 

1.3. Ask clients to wait outside your premises until the appointment time.

1.4. Ask client to bring their own pen if relevant.

1.5. Ask client to bring their own water to drink. Do not provide plastic cups.

1.6. Request clients pay using a contactless card or via payment online. Only accept cash payment as a last resort.

2. Client consultations in advance of treatment or care

2.1. Aim to carry out all pre-treatment consultations online or by telephone wherever possible to reduce the length of face to face contact.


D.  Working with clients

1.   Client arrival: Social distancing and hygiene

1.1. Open the door yourself wherever possible.

1.2. DO NOT shake hands or hug the client.

1.3. Ask clients to wash or sanitise hands on entry to premises.

1.4. Maintain a minimum of 2 metres at all times (for face to face treatments).

1.5. Show the client the social distancing arrangements.

1.6. Ensure couch roll is placed on any non-wipeable seats and couches used by client.

1.7. Only use your own pen.

1.8. If a client needs to write, they must use their own pen or you can supply a pen which you should sanitise after use. [UPDATED: 10 September 2020]

1.9. Take client’s temperatures using a no touch thermometer. Record temperatures in client notes. 

1.10. If a client shows signs of a fever or high temperature, do not treat the client. They must return home and may need to self-isolate. Suggest they call 111 for advice. 

1.11. If a client has COVID-19, you may then need to self-isolate. Again, call 111 for advice.

1.12. If a client says they have had and recovered from COVID-19 it is advisable to gain a letter from their GP or hospital consultant to say it is ok for them to receive treatment. If the client says they have this permission, document it in your notes and request that the client signs and dates this.

2.  During treatment/session

2.1. Keep your premises well-ventilated, with windows open in your treatment room wherever possible, or use an extractor fan. Do not use air conditioning or a convector heater that recirculates air.

2.2. Remain a minimum of 2 metres from the client for face to face therapies.

2.3. Take additional precautions when seeing clients for close contact services. This may include the wearing of masks, visors and gloves to provide hands-on therapy. See section A. 14.5 for updates related to requirements to wear visors and or masks and check the guidance for close contact services from the government of the country you practise in. [Updated 26 November 2020]

2.4. For close contact services you may need to adapt client position if the client is wearing a mask. For example, clients may be more comfortable lying on their side rather than on their back.

2.5. Make sure you sanitise any reusable tools or implements after each appointment.

3. After treatment/session

3.1. Amend your aftercare advice sheets to include information on what clients should do if they feel unwell with any COVID-19 symptoms and any hygiene protocols you have introduced into your practice. These should be to be emailed to your client.


E. Payment arrangements

1.1. Ask client to pay by contactless method using contactless cash machine or online payment.

1.2. If client can only pay by cash, show the client the envelope for cash payments. Use one envelope per client. Do not touch these until the end of the day. Dispose of the envelopes safely. Wash your hands thoroughly afterwards.


 F. Steps to take between clients

1.1. Wash hands thoroughly in hot water and soap for a minimum of 20 seconds. Guidance on the correct way to wash hands can be found on the NHS website - How to wash your hands.

1.2. For close contact services, hand hygiene should extend to include washing of exposed forearms.

1.2. Sterilise the container where clients have placed their clothing between clients, including any handles and any areas touched by the client.

1.3. Dispose safely in a bin with a lid all couch roll, disinfectant wipes and any other items used by or for the client. You may wish to use disposable gloves to do this. Wash your hands thoroughly for a minimum of 20 seconds afterwards.

1.4. Disinfect any surface(s) touched by a client – this might include couch, chairs, door handles, consultation table, toilet area, handwashing area.

1.5. Open doors and windows to ventilate the treatment and waiting areas.

1.6. Replace couch roll on chairs and treatment couches in readiness for the next client.

1.7. Keep doors to areas not used by client closed.

1.8. Change and dispose of Type II mask, disposable visor and PPE if being worn.  Clean and disinfect reusable visor if being worn.


G. Steps to take at the end of the day

1.1. Place all waste in sealable plastic bags and follow local waste disposal advice.

1.2. If a uniform is worn, place in a sealable plastic bag for laundering before leaving. Dispose of the bag afterwards.

1.3. Wash all uniforms, towels, coverings on a 60°C washing machine cycle.

1.4. Open doors and windows to ventilate the areas used by clients.


H. Testing and contact tracing

You are advised to keep up to date with the government guidance on testing and contact tracing in the country you practise in.

1. England 

1.1. See UK Government advice NHS Test and Trace: how it works and Maintaining records of staff, customers and visitors to support NHS Test and Trace.

1.2. You may be required to pass on client details to the NHS Test and Trace service.

1.3.  Inform clients that you may need to pass on their details if required. You can either explain this to each client or have a notice up in your practice to say that you may be required to pass on contact details. Client consent is not required for their details to be used in this way

1.4. Although compliance with the NHS Test and Trace service is voluntary, please encourage customers and visitors to share their details in order to support NHS Test and Trace and advise them that this information will only be used where necessary to help stop the spread of COVID-19.

1.5. If a client informs you that they do not want their details shared for the purposes of NHS Test and Trace, they can choose to opt out, and if they do so you should not share their information used for booking purposes with NHS Test and Trace.

1.6. The NHS COVID-19 Test and Trace app launched on 24 September 2020. The app has a feature that allows users who have the app to ‘check in’ to your premises by scanning an NHS QR code if they wish to. CNHC Registrants in England who provide close contact treatments must register for an official NHS QR code and display the official NHS QR poster from 24 September. The QR code and poster can be generated here. If you need techical support with the QR code and poster or have specific queries about using it, call the NHS QR Code support line on 0800 540 4900.
This requirement DOES applies to mobile therapists: You need to provide your business address as the venue address when registering for the code
. See NHS COVID-19 app FAQS here

The Government in England also encourages those who provide services indoors which are not close contact services to display an official NHS QR code.

Once a client has scanned the QR code, it is no longer necessary to include them on a customer log. For clients who do not have the app you will need to continue to collect and retain contact details for 21 days from the date of the most recent visit.

You can find out more details on maintaining records here and also see Which venues in England should display the official NHS QR code poster? [UPDATED 30 September and 26 November 2020]

2. Northern Ireland

2.1. See NIDirect guidance - Coronavirus (COVID-19): testing and contact tracing.

Northern Ireland has developed a StopCOVID NI Proximity App. Users of the app will be notified anonymously via Bluetooth if they have been in close proximity to someone who has tested positive for coronavirus and told to self-isolate.The app does not yet directly link to the contact tracing system. If someone tests positive, manual contact tracing will take place by telephone. This app is designed to act in parallel to contact tracing to reach people who might not otherwise know they had been close to someone with the virus. You can see full details of this app here.: (UPDATED 26 November 2020]

3. Scotland

3.1. See the Scottish Government's guidance Coronavirus (COVID-19): Test and Protect.

The Scottish Government has launched a Protect Scotland app. Users of the app will be notified anonymously via Bluetooth if they have been in close proximity to someone with coronavirus and told to self-isolate. If someone tests positive for coronavirus in Scotland manual contact tracing will take place by telephone. This app is designed to work in parallel to the manual test and trace system to reach people who might not otherwise have been contacted by manual contact tracing. You can see full details of this app here. 

4. Wales

4.1. See the Welsh Government's guidance -Test Trace Protect.

4.2. The NHS COVID-19 Test and Trace app launched on 24 September 2020. The app has a feature that allows users who have the app to ‘check in’ to your premises by scanning an NHS QR code if they wish to. CNHC Registrants in Wales who provide close contact treatments are strongly encouraged to download the official NHS QR code and display the official NHS QR poster from 24 September. The QR code and poster can be generated here. A Welsh language version can be generated here. If you need techical support with the QR code and poster or have specific queries about using it, call the NHS QR Code support line on 0800 540 4900.
NOTE: The Government have now confirmed this requirement DOES applies to mobile therapists:
[UPDATED: 28 September2020]

See Which venues in Wales should display the official NHS QR code poster.

If you do not download and use the NHS QR app, you must continue to collect the contact details of your clients and retain them for 21 days from the date of each visit. For further details visit. See keeping-records-staff-customers-and-visitors-test-trace-protect


Contact us

If you have any questions, please do not hesitate to contact us at:

Tel: 020 3668 0406

Email: info@cnhc.org.uk